John Sankey has announced the launch of a lifetime guarantee, endorsed by FIRA International, on all its wood frames and springs.
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Phil Reynolds, Chief Operating Officer for FIRA International, commented: “John Sankey is showing its confidence in the craftsmanship of its seating range by deciding to give customers a lifetime guarantee on wood frames and springs. If a problem does occur, a highly skilled and experienced FIRA Service Technician will validate the claim, carry out a repair or authorise a replacement accordingly. We are endorsing this guarantee as we are also confident in the product and the skills of our Technicians and the repairs they carry out in their after-sales care and repair service role. ”
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Jane Levick, Marketing and Brand Manager for John Sankey, added “We’re extremely proud to be the first manufacturer to introduce a unique lifetime guarantee on all of our wood frames and springs that is endorsed by FIRA. Honouring the beauty of British craftsmanship, our custom-made furniture is expertly crafted by hand using the finest manufacturing practices to ensure each piece meets stringent standards and will last for decades. From our well-engineered frames to our sumptuous fillings that are skilfully teased and stitched into place, we are fully devoted to creating enduring pieces that promise unrivalled comfort; the lifetime guarantee demonstrates our confidence in this.”
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John Sankey is a full member of The Furniture Ombudsman, so if a customer is unhappy with the service they have the reassurance they are able to use the services of an independent third-party to help resolve any issues.
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FIRA has unparalleled industry knowledge, raising performance throughout the furniture supply chain by offering research, information, testing, consultancy, customer service and after sales service to the furniture and DIY markets.
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John SankeyÂ’s showroom is located in Long Eaton where the range can be seen by appointment.
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T: 0115 946 2121
E: enquiries@johnsankey.co.uk
W: www.johnsankey.co.uk
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